Building a community is one thing. Building one that drives real business value and makes people actually feel like they belong is another.
I've been doing this work from the inside. Actually building, managing, and growing communities for companies like Square, Sprout Social, and Origin. I know what a thriving community looks like, and I know what a struggling one feels like, too.
If you want to build something that works for your business and means something to the people in it, that's where I come in.
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Community Strategy & Consulting
Whether you're starting from scratch or trying to figure out why what you have isn't clicking, I help you build a clear strategy that serves your business goals and creates a real sense of belonging for your members. Both matter. Neither works without the other.
Community Management Support
Running a community is real work. I offer ongoing support and guidance for community managers and leads who need a thought partner who has actually been in it.
Every community I've worked with has taught me something different. At Square it was about saving something that was quietly falling apart. Members were disengaging, churn was creeping up, and nobody had a clear picture of why. I built systems, overhauled onboarding, and created programs that gave people a reason to stay. We ended up saving $2M in prevented churn and grew membership by 40%.